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Daktela's Integrations

Daktela offers a wide range of integrations designed to develop workflows, improve efficiency, and connect with your existing tools. These integrations span authentication systems, CRM platforms, e-commerce solutions, and reporting tools, ensuring smooth connectivity across your operations. Each integration has its own setup guide in the Integrations documentation.

Authentication Integrations

These integrations enable secure and efficient user authentication, simplifying login processes (see Authentication Integrations):

  • Active Directory & Azure AD (Entra ID): Allow users to log in using existing credentials from your organisation’s Microsoft infrastructure.
  • Generic OAuth 2.0 SSO: Supports industry-standard authorisation protocols for web and mobile applications.
  • Google: Enables login via Google credentials, integrating seamlessly with G Suite environments.

CRM Synchronisation

Daktela integrates with various Customer Relationship Management (CRM) systems to synchronise customer data, streamlining contact and account management (see CRM Synchronisation):

  • HubSpot, Salesforce, Dynamics 365, Pipedrive, SugarCRM: These CRMs offer sales and marketing tools to manage customer interactions.
  • RAYNET CRM, SAP Business One, Abra, MoneyS4/S5: Tailored for managing customer and operational processes for SMBs and enterprises.

E-commerce Integrations

Designed for online retail, these integrations facilitate smooth store management and customer interaction:

  • WooCommerce, PrestaShop, Shoptet, Skyshop: Enable quick integration with popular e-commerce platforms to synchronise customer orders and inventory.
  • Shoper: Tailored for Polish e-commerce businesses, simplifying shop management.

Reporting and Productivity Tools

To optimise performance tracking and workflow management, Daktela supports:

  • Looker Studio (formerly Google Data Studio): Visualise your data with custom-built charts and dashboards — see Google BigQuery and Looker Studio.
  • JIRA: Integrate agile project management for tracking and resolving customer service tasks efficiently.

Resource Management

Optimise resource planning with:

  • Generic PBX Device Sync: Synchronise third-party PBX devices with Daktela for unified visibility.

Zapier Integration

Daktela also integrates with Zapier, a platform that connects thousands of apps. This enables you to automate workflows and create connections between Daktela and other tools without custom development and coding. See Zapier.